An unwanted, unused product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product. Courier costs are the responsibility of the purchaser.
We regret that refunds cannot be made for products that show evidence of having been used.
We cannot accept returns for second-hand items.
Returns must be sent to:
FATPLATE GOLF LTD RETURNS
c/o POINTBID LOGISTICS
UNIT 16 JUNCTION 6 INDUSTRIAL PARK
66 ELECTRIC AVENUE
BIRMINGHAM B6 7JJ
Our warranty covers manufacturing defects that may occur during normal use. Any breakages caused by accidental damage or misuse are not covered. If you encounter a problem within the first 6 months, please email firstname.lastname@example.org and we will endeavour to reply within 5 working days.
Please retain all original packaging as this will be required if a fault occurs.
If the fault is not covered by our warranty conditions, you will be liable for the courier charges plus admin charges of £10.
The warranties offered with FatPlate Golf products are offered as an extra benefit and do not affect your statutory rights as a consumer.